Updated: December 31, 2023.
This privacy policy describes how we collect and use your information when you (and people calling you on a phone number forwarded to Answer Cloud) use our Answer Cloud app and Answer Cloud services.
This information can be related to your account (Account data), to your and your callers' use of Answer Cloud (Services data), and obtained, if permitted by you, from the Contacts on your device (Contacts data).
Account data
When you
start Answer Cloud, we store the following data related to:
- device:
model, iOS version, name, and identifier (this is the "vendor unique" identifier that can only be read by Cloud App Labs apps)
- mobile network:
the mobile operator code for the mobile network that the device is using (if connected)
To
manage your subscription, we store the following data related to:
- subscription status:
the App Store receipt for Answer Cloud as provided by Apple's App Store, your currently active subscription(s) and their expiration date, and the number of available minutes for incoming calls
Services data
In order to deliver and support Answer Cloud and Answer Cloud services, we store (or log) a number of items.
When you
activate Answer Cloud or manage your numbers, we store:
- phone number(s):
the phone number(s) for which you want Answer Cloud to handle forwarded unanswered (or all) calls
- forwarding status:
whether a phone number is currently forwarded to Answer Cloud (based on the feedback you provide after following the forwarding instructions)
- personal greeting:
the audio file, if you recorded a greeting for a phone number
When
unforwarded calls are forwarded to and answered by Answer Cloud, and the resulting call data is read (or played) by you, we store:
- caller ID:
as provided by the phone network
- called party ID:
the caller ID of the phone number that forwarded the call to Answer Cloud
- call time and duration
- key presses:
the TouchTone keys (if any) the caller pressed during the call
- voicemail:
the actual recording (if the caller recorded a message) and its duration
- transcription:
the transcribed text (if available) of the voicemail
- read/unread status:
whether the missed call or voicemail is read (played) or unread (not played)
- matching contact:
if there is a caller ID, the identifier(s) and name(s) of any contact(s) that matched that caller ID
When you or callers to your numbers
use Answer Cloud, we log data related to the following activities:
- Answer Cloud data:
every time Account or Services data is retrieved, created, updated, or deleted
- push notifications:
every time the Answer Cloud service sends a push notification to your device
- App Store interaction:
every time you make an in-app purchase or restore your in-app purchases, or attempt to do so
These activity logs also contain the identifier and IP address for the device involved in the activity.
Contacts data
Answer Cloud provides an option to upload Contacts data from your device to the Answer Cloud service, so that the notifications from Answer Cloud about incoming calls or voicemails can display the name(s) of the caller by matching the caller ID to your contacts.
Answer Cloud only stores contact data when you tap Upload Contacts in the Answer Cloud app. The first time you do this, your device will warn you that contacts are being accessed and ask for your permission.
If you select to upload contacts, we store the following data:
- name:
the full name as shown in Contacts (eg, "Susan Jones")
- identifier:
the combination of the device identifier and the device's contact identifier
- phone numbers:
for each phone number, the number itself, the number's identifier (ie, the identifier within the contact record in Contacts), and the label of the number in Contacts (eg, "home")
No data is uploaded for contacts that do not have phone numbers.
If you delete your Answer Cloud account, your contact data will remain in Answer Cloud until a regular data cleanup process removes it.
Answer Cloud version 1.1:
If you are reading this page on a device with Answer Cloud installed, tap
view contacts here to view the contacts data that was most recently uploaded to Answer Cloud, or tap
delete contacts to delete all your contacts data from Answer Cloud.
Contact related data related to specific incoming calls that is logged in activity logs is not deleted until such logs are deleted.
How we use your Account, Services, and Contacts data
Most of the collected Account, Services, and Contacts data is used to deliver Answer Cloud' services.
Some of the collected Services data is logged for future troubleshooting, in case a specific user or device has a support problem. (Example: activity logs.)
Some of the Account, Services, and Contacts data is used in aggregrated statistics in order to helps us understand the way our user community uses Answer Cloud, and to guide future product decisions. (Example: Aggregated device model data helps us understand what screen sizes are used by our users, to help guide future user interface decisions.)
None of the collected Account, Services, and Contacts data is sold to advertisers or third parties. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Answer Cloud or our users; or (d) protect Cloud App Labs' property rights.
Locations
Answer Cloud, and those third-party service providers that help deliver Answer Cloud services, may store, process and transmit information in locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access Answer Cloud.
Changes
If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a push notification or a message in an updated version of the Answer Cloud app) of any such deal and outline your choices in that event.